Applies To:
All customers of Preferred Ship who have made verified additional payments beyond the originally agreed shipping and handling charges.
1. Policy Overview
At Preferred Ship, we are committed to maintaining transparency, fairness, and customer satisfaction.
This policy explains the conditions under which customers may request a refund for any additional payments made after a shipment has been dispatched.
Our goal is to ensure that all verified extra payments are handled promptly and professionally once delivery has been successfully completed.
2. Eligibility Criteria
Customers may qualify for a refund of additional payments if the following conditions are met:
- The shipment has been successfully delivered to the recipient.
- The additional payment can be verified against the original shipping agreement and payment confirmation.
- The refund request is submitted within 24 hours after the shipment has been delivered.
3. Refund Processing Time
- All verified extra payments will be processed within approximately 1 hour after delivery confirmation.
- Delivery confirmation may include:
- Signed proof of delivery
- Digital confirmation through the shipment tracking system
- Confirmation provided by the delivery agent
4. Refund Request Procedure
To initiate a refund request, customers should contact Preferred Ship Customer Support within 24 hours of delivery and provide the following information:
- Order ID or Tracking Number
- Proof of payment or payment receipt(s)
- Contact information for verification
- Account details or wallet address (if applicable) for the refund transfer
Once the information is verified, our team will process the refund promptly.
5. Refund Payment Method
Refunds are typically issued using the same payment method used for the original transaction, unless an alternative method is requested and approved.
Supported refund channels may include:
- Bank Transfer
- Zelle
- Cryptocurrency wallet transfer
- Other approved digital payment methods
6. Exclusions
Refund requests may not be approved under the following circumstances:
- The payment discrepancy cannot be verified through records or receipts.
- The shipment has not yet been confirmed as delivered.
- The refund request is submitted more than 24 hours after delivery confirmation